Changes and Cancellation Policy

Changes and Cancellation Policy | Wander With Nada
These terms apply without exclusion once you have booked and paid for any tour, experience or service provided by Wander With Nada (we, us, our), for yourself and for every guest in your booking (you). The person making the booking accepts these terms on behalf of the whole group. The Tour runs from the scheduled meeting or pick-up time until our guide concludes it, based on local UAE time.

In a hurry? Read the summary at the end of this page.

1. Which Bookings This Covers

  • This policy applies to all tours booked directly with us, through our website, by invoice or by bank transfer.
  • Bookings made through a third-party platform, such as Viator or ToursByLocals, follow that platform's own cancellation and refund terms. Refunds for those bookings must be requested through the platform.
  • The Old Dubai Scavenger Hunt has its own terms and conditions, which apply to hunt bookings in place of sections 3 to 5 below.
  • A booking is confirmed once payment has been received in full and we have confirmed your date by email. All prices are in UAE dirhams (AED).
  • All requests to change or cancel a booking must be made in writing, by email to info@wanderwithnada.com. Timings are measured from the date and time we receive your email.

2. Changes Requested by You

This covers changes to Tour dates, itineraries, number of guests, inclusions, exclusions and durations. Whether a change is possible depends on how far in advance we receive the request, availability, and costs already incurred to prepare for your Tour.

When You Request a Change Fee
More than 3 days before your Tour No fee
3 days or less before your Tour May apply
Multi-day tours: within 7 days of your Tour May apply
  • Changes are subject to availability. We do not guarantee that a new date, time or tour will be available. If no alternative can be agreed, the cancellation policy in section 3 applies.
  • If your Tour includes pre-purchased tickets or reservations that cannot be changed or refunded, those costs are payable again for the new date, whenever the change is requested.
  • If the new date or tour costs more, the difference is payable before the new date is confirmed. If it costs less, the difference is not refunded.
  • A reduction in the number of guests is treated as a partial cancellation, and the fees in section 3 apply to the guests removed.
  • You may transfer your booking to another person at no charge, provided we receive their name before the Tour.

3. Cancellations by You

The fees below apply to every cancellation made by you, whatever the reason, including illness, travel disruption, missed flights and changes of plan. The only exceptions are force majeure events and medical emergencies supported by a verified medical report, which are covered in section 5.

Public tours and private tours of up to 6 guests

When You Cancel Cancellation Fee
7 days or more before the Tour 10% + non-recoverable upfront costs (A)
3 to 6 days before the Tour 50% + non-recoverable upfront costs (A)
2 days or less before the Tour 100%, no refund

Private and corporate tours of more than 6 guests

When You Cancel Cancellation Fee
60 days or more before the Tour 10% + upfront costs (A) + bank transfer fees (B)
30 to 59 days before the Tour 30% + upfront costs (A) + bank transfer fees (B)
Less than 30 days before the Tour 100%, no refund
A
Non-recoverable upfront costs are out-of-pocket expenses already paid for your Tour, such as attraction tickets, restaurant and meal reservations, transport, boat deposits and other Tour-related costs. Contact us to find out what, if any, these costs are.
B
Bank transfer fees: if payment was made by bank transfer, all bank transfer fees, including those for any refund, are covered by you.
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Partial cancellations, such as fewer guests, follow the same fee structure for the guests or services cancelled.

4. Changes or Cancellations by Us

  • Minimum numbers. Where a tour requires a minimum number of guests and that number is not met, we may cancel at least 2 days before the Tour, notify you by email and offer alternative dates or times. If no alternative suits you, you will receive a full refund.
  • Any other reason. If we cancel a Tour for any reason, including guide illness, weather and force majeure events, you may choose between a full refund of the Tour price and a new date. The choice is yours.
  • Adjustments on the day. Stops, venues, routes, tastings and timings may change at short notice because of closures, prayer times, events, traffic, crowds or availability. We will replace them with a comparable experience where we reasonably can. These adjustments do not qualify for a refund.
  • Safety. Our guide may change, shorten or stop a Tour at any time if they consider that continuing would put guests at risk. The guide's decision on safety is final.
  • Section 5 explains your options when a force majeure event or a medical emergency prevents you from attending a Tour that we are still able to run.

5. Force Majeure and Medical Emergencies

5.1 Definition of Force Majeure

A force majeure event is an extraordinary event beyond anyone's reasonable control that either prevents the Tour from going ahead safely, or prevents you from travelling to the UAE to attend it. Force majeure events include, without limitation:

  • natural disasters and severe weather, including floods, storms, sandstorms, earthquakes and official weather warnings;
  • epidemics and pandemics, and the quarantines, lockdowns and restrictions on gatherings that accompany them;
  • war, hostilities, terrorism or the threat of terrorism, civil unrest and other political events;
  • government actions, including travel bans, border, airspace or airport closures, security alerts, periods of national mourning and the closure of mosques, museums, attractions or public areas;
  • fire, explosion, or power or telecommunications failures that affect the Tour.

5.2 Exclusions

Personal travel disruptions are not force majeure events under this policy. This includes flight delays or cancellations, missed connections, strikes, weather and visa or passport issues in your home country or a transit country. Cancellations for those reasons follow the Cancellation Policy in section 3. Travel insurance (section 7) is the appropriate cover for these costs.

5.3 Medical Emergencies

The Force Majeure Refund Policy in section 5.4 also applies where a guest is unable to take part because of a sudden illness, injury or hospital admission, subject to the following conditions:

  • a medical report must be issued by a licensed doctor, clinic or hospital, show the guest's full name and date of issue, and confirm that the guest was unfit to take part on the Tour date;
  • the report must be sent to us by email within 7 days of the Tour date, and we may verify it with the issuing provider;
  • the policy applies to the affected guest's share of the booking, or to the whole booking for a private tour that cannot go ahead without them;
  • conditions known at the time of booking, and illness without a medical report, follow the Cancellation Policy in section 3.

5.4 Force Majeure Refund Policy

Where we cancel. If we call off a Tour because of a force majeure event, you may choose a full refund of the Tour price or a new date, as set out in section 4.

Where you are unable to attend. If a force majeure event (section 5.1) or a medical emergency (section 5.3) prevents you from attending a Tour that we are still able to run, you may choose one of the following options:

Option What You Receive
Option 1
Reschedule 		A new date within 12 months of the original Tour date, with no change fee. Up to 2 date changes are permitted per booking, both within the same 12-month period. If the original tour is no longer offered, the value of your booking may be used towards another of our tours within the same period.
Option 2
Refund 		A refund of the amount paid, less a 10% cancellation fee and any non-recoverable upfront costs (A) already paid to third parties. A refund must be requested within 12 months of the original Tour date.

5.5 Conditions

  • Your choice of option must be confirmed in writing, by email.
  • New dates under Option 1 are subject to availability and to the Tour still being operated by Wander With Nada at that time. A new date not used within the 12-month period expires without refund.
  • Once a booking has been rescheduled under Option 1, Option 2 is no longer available.
  • Where the Tour is able to go ahead safely as planned and no event in section 5.1 or 5.3 prevents you from attending, the Cancellation Policy in section 3 applies. Our decision on whether a Tour can go ahead safely is final.
  • If we have to stop a Tour that has already started, we will offer to complete it on another date, or refund the part not completed, in proportion to the time missed.
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We are not liable for any loss or cost you incur as a result of a force majeure event or a change or cancellation of a Tour, including flights, accommodation, visas, transport or other travel arrangements. Travel insurance (section 7) is the appropriate cover for these costs.

6. Food, Transport and Other Third-Party Services

Many parts of a Tour are provided by independent third parties, not by Wander With Nada. We choose them with care, but we do not own, operate or control them.

Food and drink

  • Tastings, meals and drinks are prepared and served by independent restaurants, cafés, shops, hotels and market stalls. We do not source the ingredients or prepare the food, and accept no liability for any illness, injury or allergic reaction caused by food or drink from these establishments.
  • Dietary requirements, allergies and relevant medical conditions must be shared at the time of booking, and again with your guide before eating. We will make every reasonable effort to arrange alternatives, but cannot guarantee substitutions.
  • Kitchens along our routes handle nuts, gluten, dairy, eggs, sesame, seafood and other allergens. We cannot guarantee that any item is free from allergens, and accept no liability for cross-contamination.

Vehicles, abras and boats

  • Vehicles and drivers are provided by licensed third-party transport companies. Abras and other boats are operated by independent operators. Wander With Nada does not operate any vehicle or vessel.
  • We accept no liability for any accident, injury, delay, traffic, breakdown, loss or damage caused by a transport company, driver or boat operator, or occurring during transport.
  • Guests must follow the instructions of drivers, operators and our guide, wear seatbelts at all times as required by UAE law, remain seated on boats, and take care when boarding and leaving, as boats and quays may move and can be slippery.

Attractions and venues

  • Mosques, museums, attractions and other venues set their own opening hours, dress codes, entry rules and closures, which may change without notice. We are not responsible for a venue's decision to close, restrict access or refuse entry.

Each third party is responsible for its own services and may apply its own terms. Our responsibility for third-party services is limited to taking reasonable care in selecting them.

7. Travel Insurance and Medical Costs

  • Every guest must hold their own comprehensive travel insurance for the duration of their Tour, covering at least medical treatment, emergency evacuation, personal accident, loss of belongings, and trip cancellation or interruption, including force majeure events.
  • Wander With Nada does not provide insurance for guests and bears no responsibility for any medical, hospital, ambulance, repatriation or other costs, however they arise. These costs are the responsibility of the guest.
  • Each guest authorises us to arrange first aid, medical assistance, emergency services and transport to a medical facility where we believe this is needed. This authorisation does not place an obligation on us to provide such assistance.
  • Guests should tell their guide immediately if they or anyone in their group feels unwell or is injured. Emergency numbers in the UAE: Police 999, Ambulance 998, Civil Defence (fire) 997.

8. Participation, Late Arrival and No-Shows

  • Participation is voluntary. Each guest is responsible for making sure they are physically and medically able to take part, including walking, heat and uneven ground. Any condition that may affect this should be shared at the time of booking.
  • Guests agree to follow the guide's instructions and to respect local laws, customs and dress codes. A guest whose behaviour or condition puts themselves or others at risk may be asked to leave the Tour, without a refund.
  • Late arrival. We will wait up to 30 minutes after the scheduled meeting or pick-up time. The Tour still ends at its scheduled time, and no refund or extra time is given for time missed.
  • No-shows. If you have not arrived within 30 minutes of the scheduled time, the booking is treated as a no-show, with no refund or new date. This applies whether or not we have been told of the delay.
  • No refund is given for any part of a Tour not used, for leaving early, or for services declined on the day.
  • Guests are responsible for their personal belongings throughout the Tour.

9. How Refunds Are Paid

  • Approved refunds are paid in AED to the original payment method, normally within 14 days of approval. Your bank or card issuer may take longer to show the funds.
  • Payment processing fees are non-refundable and are deducted from any refund. We are not responsible for currency conversion differences or charges made by your bank.
  • Where a booking has been moved to a new date under section 2 or section 5, the original booking is no longer eligible for a refund.
  • If you have a concern about a charge, please contact us before raising a dispute with your bank or card issuer. In any dispute, we will provide this policy and your booking record to the issuer.

10. Limitation of Liability

To the fullest extent permitted by law, Wander With Nada, including its owner, guides and staff, accepts no liability for any injury, illness, death, accident, loss, damage, delay or expense suffered by any guest in connection with a Tour, a booking, food and drink, transport, any third party or any force majeure event. Each guest takes part at their own risk.

Where any liability cannot be excluded, our total liability is limited to the price paid for the Tour concerned. We are not liable for any indirect or consequential loss.

Nothing in this policy excludes or limits any liability that cannot be excluded or limited under UAE law.

11. Updates and Governing Law

We may update this policy from time to time. The version published on this page on the date of your booking applies to that booking. This policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Summary

This summary is for convenience. The full policy above applies.

  • Changes are free more than 3 days before your Tour, subject to availability. Non-refundable tickets are paid again.
  • Cancellations by you (up to 6 guests): 10% fee at 7 days or more, 50% at 3 to 6 days, no refund at 2 days or less. Groups of more than 6: 10% at 60 days or more, 30% at 30 to 59 days, no refund under 30 days. Upfront costs are added.
  • If we cancel, for any reason including weather and force majeure, you choose a full refund or a new date.
  • Force majeure or a medical emergency that prevents you from attending (section 5): Option 1, reschedule up to 2 times within 12 months of the original date, or Option 2, a refund less a 10% fee and any third-party costs, requested within 12 months. Personal travel disruptions, such as flight cancellations, follow the standard cancellation fees.
  • Food, vehicles, abras and venues are run by independent third parties. We are not liable for them.
  • Travel insurance is required. Medical and other personal costs are the guest's responsibility.
  • Late by more than 30 minutes counts as a no-show, with no refund.
  • Platform bookings (such as Viator or ToursByLocals) follow that platform's policy.

Questions about a booking?

Email us before you change or cancel, and we will walk you through your options.

info@wanderwithnada.com